WESTLAKE, Ohio – Emerald Hospitality Associates, Inc. announced today that 100% of the eligible hotels in their portfolio earned the 2018 TripAdvisor® Certificate of Excellence award with 8 of them also earning TripAdvisor® Hall of Fame status. Now in its eighth year, the achievement celebrates hospitality businesses that have consistently delivered a quality customer experience and earned great traveler reviews on TripAdvisor over the past year with Hall of Fame members earning the recognition 5 consecutive years.
The Certificate of Excellence considers the quality, quantity, and recency of reviews submitted by travelers from around the globe on TripAdvisor. In addition to positive online guest reviews, hotels must have maintained an overall TripAdvisor bubble rating of at least four out of five, have had a minimum number of reviews, and have been listed on TripAdvisor for at least 12 months. Those hotels that earned the Certificate of Excellence for 5 years in row are recognized by TripAdvisor as Hall of Fame members.
“We are extremely honored that 100% of eligible Emerald Hospitality hotels were awarded the Certificate of Excellence by TripAdvisor for their commitment to customer satisfaction” states Ed Pavente, Chief Operating Officer at Emerald Hospitality. “I am extremely proud of each hotel team for consistently delivering exceptional service and caring for our guests with the warm hospitality spirit we are known for and we appreciate our guests for recognizing these efforts.”