Portland, Maine – Last week the Embassy Suites by Hilton in Portland, Maine, had the honor of hosting 5-year old Mikaela and her family who traveled all the way from Puerto Rico. Mikaela came to the property on behalf of Make A Wish. Her wish was “to see and build a snowman.” Make A Wish contacted the Sales team and invited the hotel to host the family the night they landed into Portland. They informed the hotel that Mikaela would be traveling to Sunday River Ski Resort in Bethel, Maine the next morning to fulfill her wish of building a snowman. Mikaela also had a “special visitor” surprising her the next morning at our Hotel. This special visitor was none other than the Snow Queen herself.
After hearing of Mikaela’s wish and with her anticipated arrival, several of the hotel staff took it upon themselves to make her visit a most special and memorable one. Specifically, the front desk team including, Rosemarie Brischetto, Abby Wells, Amber Aaskov, and Eevee Staples transformed the hotel’s boardroom into a Winter Wonderland for Mikaela and the Snow Queen. Assistant General Manager, Jennifer Leclair, Chef, Peter Pappas, Executive Housekeeper, Nita Olsen and Housekeeping Supervisor, Jess Bennett also played a large part in providing the family with a warm Maine welcome by filling her guest room with decorations, stuffed animals and cookies. Over the next 24 hours, Mikaela roamed the Hotel like the little celebrity she was.
After spending a few days up at the ski resort and fulfilling her wish of making her snowman, Mikaela returned later in the week to stay at the Embassy Suites one more night before she and her family began their journey home. Though Mikaela’s time in Maine was for only a few days, she brought much joy and happiness to everyone. The hotel staff were so pleased to see her wish granted which was all made possible by the wonderful folks at Make A Wish and were honored to take part in it. Without question, the team as a whole genuinely demonstrated our core values of being gracious, engaging and caring and exemplified what it truly means to make a difference in someone’s life in ways both big and small.