Emerald Hospitality Associates, Inc. announced today a celebration for their award-winning Hilton Garden Inn in Ithaca, New York. The hotel and team were recognized with the “BRIGHTHEARTED AWARD” for first quarter 2021.
The Brighthearted Award recognizes the top 1% of hotels in each region that achieve the highest combined score from the following guest experience areas:
- Overall Service
- Problem Resolution
- Feel Welcomed
- Cleanliness of Room
“It is an honor to accept this brand award on behalf of the team,” said Teri Tarshus, general manager. “Each day, we look forward to providing outstanding customer service and creating a memorable experience for our guests. I’m tremendously proud of our team and their hard work and dedication to each individual guest experience.”
“The Hilton Garden Inn Ithaca, New York embodies the light and warmth of hospitality and is setting the service standard for Hilton Garden Inn hotels,” said Ed Pavente, Chief Operating Officer at Emerald Hospitality. “We are extremely proud of Teri and the entire award-winning team, especially for achieving this high recognition in the midst of a global pandemic.”
Hilton Garden Inn Ithaca is part of Hilton Honors®, the award-winning guest loyalty program for Hilton’s 18 world-class brands. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay, an exclusive member discount that can’t be found anywhere else and free standard WiFi. Members also have access to contactless technology exclusively through the industry-leading Hilton Honors mobile app, where Hilton Honors members can check-in, choose their room and access their room using Digital Key.
Read more about Hilton Garden Inn at newsroom.hilton.com.