Emerald’s Message Regarding COVID-19


WESTLAKE, Ohio – At Emerald Hospitality Associates, Inc., the safety and security of our guests and associates is our #1 priority. We take great pride in maintaining the highest standards of cleanliness and hygiene. In response to the coronavirus, we have taken additional measures based on global and local public health authorities (including the WHO and CDC) and our franchise brand partners to make our cleaning and hygiene protocols even more rigorous.

In addition:

• Our hotel teams are receiving ongoing training and enhanced operating protocols including use of PPE by all associates and enhanced social distancing measures.

• We have increased the frequency of cleaning our public areas (including lobbies, elevators, door handles, public bathrooms, etc.) and high touch points in guest rooms with EPA registered disinfectant.

• We have increased the deployment of antimicrobial hand sanitizers in all public areas.
Our team is committed to making your stay both safe and enjoyable.

Our Health Protocols

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