WESTLAKE, Ohio – Emerald Hospitality Associates, Inc. announced today a celebration for their award-winning Hilton Garden Inn in Auburn, New York. The hotel and team were recognized with the “Brighthearted Award” for first quarter 2021.
The Brighthearted Award recognizes the top 1% of hotels in each region that achieve the highest combined score from the following guest experience areas:
– Overall Service
– Problem Resolution
– Feel Welcomed
– Cleanliness of Room
“It is an honor to accept this brand award on behalf of the team,” said Mandy Webster, general manager. “Each day, we look forward to providing outstanding customer service and creating a memorable experience for our guests. I’m tremendously proud of our team and their hard work.”
“The Hilton Garden Inn Auburn, New York embodies the light and warmth of hospitality and is setting the service standard for Hilton Garden Inn hotels,” said Ed Pavente, Chief Operating Officer at Emerald Hospitality. “We are extremely proud of Mandy and the entire award-winning team, especially for achieving this high recognition in the midst of a global pandemic.”