WESTLAKE, Ohio – Emerald Hospitality Associates, Inc. announced today a celebration for their award-winning IHG hotel, the Holiday Inn Express & Suites Columbus – Worthington. This hotel and hotel team were recognized as a top performer by IHG as recipients of the Spirit of True Hospitality Award for 2020.
The Spirit of True Hospitality Award winners are selected annually by IHG to recognize the hotels that finished a full year of service with guest scores exceeding 90% for “Guest Love”, Room Cleanliness and, new for 2020, COVID Health & Safety. As a 2020 Award winner, this hotel has demonstrated the very best of celebrating service and was also recognized as #1 in the brand for all of Columbus, Ohio.
“We are so proud of this award-winning team, especially for achieving this high recognition in the midst of a global pandemic,” said Scott Arra, Sr. Vice President of Operations at Emerald Hospitality. “Emerald Hospitality and the ownership group for this hotel are fully committed to developing and maintaining a high value asset that exceeds guest expectations and that our Associates are proud to serve. David Conley, our General Manager at this hotel, has embraced Emerald’s passion for true hospitality and has assembled a team that is energized by exceeding guest expectations” comments Arra.