WESTLAKE, Ohio – Emerald Hospitality Associates, Inc. announced today that 20 of the eligible hotels in its portfolio have earned the 2020 TripAdvisor® Traveler’s Choice award. Based on a full year of TripAdvisor reviews, award winners are known for consistently receiving great traveler feedback, placing them in the top 10% of hospitality businesses around the globe.
“We are extremely honored that 20 of our eligible Emerald Hospitality hotels were awarded the Traveler’s Choice Award by TripAdvisor for their commitment to guest satisfaction” states Ed Pavente, Chief Operating Officer at Emerald Hospitality. “I am extremely proud of each hotel team for consistently delivering exceptional service and caring for our guests with the warm hospitality spirit we are known for and during such a challenging time for our industry we certainly appreciate our guests for recognizing these efforts and look forward to seeing many more as the world begins to reopen for travel.”
“Winners of the 2020 Travelers’ Choice Awards should be proud of this distinguished recognition,” said Kanika Soni, Chief Commercial Officer at TripAdvisor. “Although it’s been a challenging year for travel and hospitality, we want to celebrate our partners’ achievements. Award winners are beloved for their exceptional service and quality. Not only are these winners well deserving, they are also a great source of inspiration for travelers as the world begins to venture out again.”