Ongoing Management

“Partners in Profitability”

Established on a foundation of accountability and empowerment, our operations teams deliver industry leading services that provide memorable experiences for our guests. Our Corporate Support Teams work alongside our property teams providing associates with the tools, resources and guidance necessary to run quality Front Desk, F&B, Housekeeping, and Maintenance departments.

Guest Experience

Implementation of Industry Leading Service Procedures
Online Reputation Management
Guest Satisfaction Analysis
Digital Room Selection & Check-In
Contactless Pre & Post Arrival Communication Options
Enhanced Cleanliness & Sanitation Standards & Procedures

Operational Effectiveness

Personnel Development
Guest Care & Preventative Maintenance Programs
Labor & Expense Controls
Operational & Capital Budget Planning
Quality Assurance Evaluations
Property Operation Improvement Plans
Profit & Loss analysis
Property Inspections

“Travel is the only thing you buy that makes you richer.”

We excel in driving profitability and market share for our properties by supporting sales tactics, advising on pricing and inventory strategies, and exploring new revenue opportunities. The guidance of an experienced team allows properties to maximize the potential revenue streams and ensure sales goals are met or exceeded.

Revenue Management

Market Segment Reporting & Analysis
Rate Structure & Guidance
Third Party Management
Pricing, Inventory Controls, Forecasting & Demand Generation
Competitive Intelligence Review

Digital Media/eCommerce

Design, Implement & Monitor Online Presence
Content Writing, Social Media, Paid Media
Link Building & Citation
Website Optimization
Channel Monitoring
Ongoing Training in eCommerce Tactics & ROI Assessment

Sales & Marketing

Client Relationship Management
Prospecting
Market Analysis
Sales Goals Overview
Sales Teams Mentorship
Annual Marketing Plan Development
Group Advertising & Marketing

“Take care of your people and they will take care of your customers.”

We recognize that the most important asset we manage is our associates. Through our comprehensive approach to managing our human capital we develop, nurture, and cultivate the best hospitality talent in the business. Their success is our success.

Training

Property Orientation
Brand Training
Employee Development & Performance Action Planning
Interviewing Techniques & Hiring Best Practices
Sexual Harassment & Diversity Training
TIPS Alcohol Service Training

Compliance

Emerald Employee Handbook Development & Updates
Compensation & Benefits Administration
Monitor compliance of ADA, FMLA, OSHA, EEOC
Implementation of Workers Compensation
Coordination of Unemployment Insurance
Internal Property HR audits
Assistance with Labor Issues or Associates' Complaints

Retention

Employee Relations
Leadership Development
Competitive Wages
Incentive Plans
Health & Wellness Benefits Packages
Discount Travel Programs
Career Path Consultations
Retirement Plans

“Accounting is the language of business.”

In any business, accurate and timely reporting is essential to successful decision making. Built on a foundation of integrity and transparency, our team provides innovative and comprehensive financial data for our corporate support teams, property leaders, and owners that allows for an accurate evaluation of our asset’s financial profitability.

Reporting

Proprietary Forecasting & Revenue Reporting
Balance Sheet Reporting
Profit and Loss Statements
CPOR Operational Reports
P&L Roll Ups by Brand & Hotel Class
Cash Flow Projections

Processing

Sales Tax Reconciliation & Filing
Daily Income Reconciliations
Centralized Payroll & Payroll Tax Reporting
Accounts Payable Processing & Payment
Annual Operational Budgeting
Capital Expenditure Recording & Payment
Coordinating Assistance with Equity/Debt Financing
Coordinating Assistance with Property Tax Valuations