Mandy serves as the Area Hospitality Support Manager for Emerald Hospitality Associates. In this role, Mandy collaborates closely with the property leadership teams to enhance operational efficiencies, elevate guest service experiences, and foster employee retention.
Mandy has been with Emerald Hospitality for over 10 years, having started as a Room Attendant at the Hilton Garden Inn Auburn, NY. Through hard work and dedication, she climbed the ladder, holding various roles and finally achieving the position of General Manager. Under her leadership, the property flourished, earning numerous brand awards, a testament to her commitment to excellence in hospitality and guest service. Her genuine hospitality spirit and passion for serving others make her a perfect fit for this position.